There are two kinds of people in organizations; those who can count and those who claim to have “people skills”.<\/p>\n
When David Wechsler created the most commonly used intelligence test in America, the results gave two IQ scores, Verbal and Performance Intelligence. Dr. Wechsler said he had noticed that there are some people who were good at using words and some people were good at solving problems with things, and that those were both types of intelligence. Steven Baker, wrote an interesting book about one subset of those people, those who control and analyze data. He called them the numerati<\/a>. I used that term here to describe everyone high on Wechsler’s second intelligence score, because it was simpler than saying “technologists, mathematicians, statisticians, engineers, scientists and people like them”. Besides, I liked the term and it’s my blog.<\/p>\n In a great many areas, from the BP oil spill, to global warming, to curing diseases like AIDS or cancer, to genetic engineering to technology start-ups, many people in American society can be heard to say, “Scientists can certainly find a solution for this”, sometimes prefaced by “If we could send a man to the moon… ”<\/p>\n Listening to the news, my husband, an actual rocket scientist type, has responded sardonically more than once to these comments, And yet, when I look at who is supervising our technical staff, the engineers, physicians, and scientists, it is often a different story. You would THINK, that the bright young people coming up would be the ones you want to encourage. And yet ….<\/p>\n TRUE STORY #1: This troubled me enough that I mentioned to an executive for that organization how misguided I thought it was. I pointed out that when people call technical support they want their technical question answered. Further, since this is an entry point for many people, it was a great opportunity to train and develop people who already have some skills and talent to be successful. I was told that while, yes, for people like ME, this was true but these technical people did not have MY abilities (whatever those might be) and thus what they really needed was not an explanation of the difference between a 32-bit and 64-bit operating system or parallel versus serial processing. What they really needed was signs saying, “Smile when you answer the phone.”<\/p>\n For a while, when people from tech support would call me, I would answer the phone with,<\/p>\n “Hi, this is AnnMaria, I’m very fucking happy-ology you called.”<\/em><\/p>\n Then I would answer their questions. They seemed to be very fucking happy-ology about it, too.<\/p>\n Except for one middle manager type who overheard me and told me I was wildly inappropriate and asked me what if it had been the president calling me. I pointed out that I have caller ID and unless Barack Obama happened to be visiting technical support, borrowed someone’s phone and called me just to ask a question about logistic regression, it wasn’t very likely to be an issue.<\/p>\n So, we’re not mentoring those with potential to be up-and-comers. What about the existing “numerati”?<\/p>\n At the university level – sadly, for the last thirty years, the number of tenured professors in all fields has been dropping dramatically . The proportion of classes taught by full-time professors has been dropping. There is a rising new group called “clinical professors” who are paid only to teach and don’t do any research at all. Then, there are the for-profit universities, a rapidly rising group that takes up almost a quarter of all federal student aid. They don’t support any research at all.<\/p>\n
\n“Well, your faith is touching but… ”
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\nYes, it would seem we LOVE scientists, engineers, mathematicians, statisticians, computer programmers, all of those people who are going to figure this stuff out, right? I consider myself to be very fortunate to often be right in the thick of machinery that powers science. I get to help people create propensity scores to quantify mortality risk, write macros to create simulated data for parallel analyses, modify programs so they run on a supercomputer and a lot more fun stuff. Some nights I leave the building hours later than I had planned or go home and work into the morning because I am chasing a problem and lose track of time. What’s not to love about that?<\/p>\n
\nThere once was a technical support center with some very savvy technical staff. The kind of people who took computers apart just to see if they could put them back together again or who would run thirteen virtual machines at a time just to see what would happen. Their department supervisor was pretty decent with Unix and even better hacking into the Windows operating system. When he left, some of the staff applied for his position as well as some very good technical people from outside. The new supervisor had no technical expertise but “people skills”. The training to teach the staff more about Unix, more about systems administration was limited to guest lecturers. Recently, I was copied on an email to the staff regarding the proper “phraseology” for answering the phone and telling people how happy you are they called.<\/p>\n